Privacy policy

Personal Wealth Management (South Wales) Ltd ("Personal Wealth Management", "we", "us") is responsible for the personal information we collect about you. You can contact us using the details below.

• NamePersonal Wealth Management (South Wales) Ltd
• Office address20 High Street, Newbridge, Newport, NP11 4EZ
• Phone01633 746 278
• Emailadmin@pwmfinancial.co.uk
• Websitewww.pwmfinancial.co.uk
• Company number10852780, registered in England and Wales
• Registered officeTy Camlas, Maesderwen Road, Pontypool, NP4 5LF

We currently collect and process the following information:

• Personal identifiers, contact details and characteristics, for example your name and contact details.
• Financial information, including for the purpose of combating fraud and money laundering.
• Health and medical information, for the purpose of providing insurance or pension advice.
• Information you send us through this website. See information you send us through this website and cookies and third-party services below.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Retirement and investment advice, to make sure we recommend tax-efficient and affordable products that meet your objectives.
• Insurance advice, assessment and underwriting, for the purpose of obtaining a protection quotation.

This information is collected on a contractual basis to help us provide you with a financial advice service.

We also receive personal information indirectly, from the following sources:

• Product providers, who give us the information we need to provide advice, set up a suitable product or service your plans on an ongoing basis.
• Insurers, who give us the information we need to provide advice, set up an insurance product or service your policies on an ongoing basis.

We use the information you have given us in order to provide you with financial advice.

We may share your information with:

• Product providers. We will tell you which provider we approach during the advice process.
• Insurance companies. We will tell you which insurers we approach during the advice process.
• The Financial Conduct Authority, for regulatory purposes.
• The Information Commissioner's Office.
• The National Crime Agency and other law enforcement bodies, for law enforcement purposes.
• Our customer relationship management and product sourcing systems, for the day-to-day processing of your information.
• Other firms we introduce you to with your agreement, such as Bright Financial Affiliates Ltd for mortgage advice, and the suitably qualified professionals who help with wills, trusts and powers of attorney.

Under UK data protection law, the lawful bases we rely on for processing this information are:

• We have a contractual obligation.
• We have a legal obligation.
• We have a legitimate interest.

Your information is stored securely in electronic format in our customer relationship management system. For annuity, protection and general insurance purposes, we also use product sourcing technology provided by established third-party suppliers.

We keep your personal information for as long as we need it to meet our regulatory and legal responsibilities. This means we keep your information for as long as you are legally able to make a complaint, or for as long as we are required to under anti-money laundering legislation. We then dispose of your information by permanently deleting it from our files.

When you send us an enquiry through this website, we collect the details you choose to give us, such as your name, telephone number, email address, address and a short description of your enquiry. We use this information only to respond to your enquiry and, if you go on to become a client, to provide our services.

Your enquiry is sent to our team at admin@pwmfinancial.co.uk. We do not use your enquiry details for marketing unless you have agreed to it, and we never sell your information. Please do not include bank details, passwords or detailed financial information in an online enquiry.

Our website uses Google Fonts to display text, and it may show reviews from Google through a third-party reviews service. When these load, Google and our reviews provider may collect technical information, such as your IP address and browser details, in line with their own privacy policies.

Our Google maps only load if you choose to show them. When a map loads, Google may set cookies and collect information in line with its own privacy policy.

Cookies are small files stored on your device. Some are needed for a website to work properly. You can block or delete cookies through your browser settings, although some features of the site may not then work as intended.

Under data protection law, you have rights including:

• Your right of access. You have the right to ask us for copies of your personal information.
• Your right to rectification. You have the right to ask us to correct personal information you think is inaccurate, and to complete information you think is incomplete.
• Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing. You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing. You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at admin@pwmfinancial.co.uk if you wish to make a request.

If you have any concerns about our use of your personal information, you can make a complaint to us at admin@pwmfinancial.co.uk.

You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your information.

We review this notice regularly and may update it from time to time. Any changes will be published on this page.